FAQ

Once you’ve made an order with us and submitted your payment, the flow of the lifecycle of your order is as follows:

On-hold: We have received your order, we’re either waiting for payment OR we’ve received your payment and we’ll be depositing it soon.
Processing: We’ve accepted your payment, it’s about to be shipped. We do typically do next day shipping.

Completed: We’ve shipped/delivered your package. At this time, you should have received a tracking number from us.

Greater Toronto Area

We offer same-day delivery via third party courier within the Greater Toronto Area. Please refrain from discussing anything other than delivery instructions with the driver.

Same-day deliveries are on Tuesdays & Thursdays – unless there’s a major drop, we’ll extend our service days & hours.

NEW: Sunday deliveries will be FREE until further notice. We are looking to increase our delivery frequency, we will be ramping up with FREE DELIVERY SUNDAYS. Be sure to pick the FREE SUNDAY SAME-DAY option at checkout!

The delivery cut off is 12 PM, deliveries go out at 4 PM, and they go until about 12 AM. The driver will be in touch with you with an ETA towards 6 PM. Please keep your phone available and be ready to meet the driver at the car.

Our service area includes ALL of Downtown, Toronto & the GTA including:

West: Etobicoke, Mississauga, Milton, Oakville. Brampton.

North: North York, Markham, Vaughan, Richmond Hill, Thornhill.

East: Scarborough, Pickering, Ajax, Whitby, Oshawa.

Pretty much everywhere in between.

Outside Service Area:

We sometimes can arrange for out of area deliveries – just hit us up and we’ll confirm what our deliver partners are able to accommodate.

Please do not mention anything about the products or customer service related issues to the driver, they are a third party courier service we work with that is not directly involved in our business. 

We do our shipping on Mondays, Tuesdays, and Thursdays.

Orders placed before Sunday at 12 PM will ship Monday morning. Before Tuesday at 12 PM will ship Tuesday evening, and before Thursday at 12 PM will ship on Thursday evening. Please keep in mind we do use Purolator as our main shipping partner and will upgrade to express when possible.

Same-day delivery will remain on Tuesdays & Thursdays for the time being.

If you are adamant on using Canada Post, please indicate in your order notes. There may be a 1 day delay in processing for CP orders.

If you have absolutely any questions, concerns, or whatever. Please do not hesitate to reach out.

With the onboarding of new members, we hope that you all feel comfortable to reach out to us and discuss any isues before taking them to the court of public opinion.

We’re keen on building lasting relationships with our clientele, if there’s absolutely anything on your mind, let us know.

This is a craft project, we keep this relatively small to ensure each client can feel comfortable that if something goes wrong – they can reach out to us for a prompt resolution.

Please also reach out with suggestions, and things you want to see. We’re building this for us, but also for you all – if you feel like you have a solid idea we’d love to bring it to life.

I’m personally trying to do this one right, I want to build this into a cult with cool shit from the underground. Not an actual cult, just a baller community of like-minded individuals.

I’m sincerely glad you made it, let me know how we can make this experience better for you. For real.